Soft Skills Training Needs Survey – Project QUILL

Qatar University’s Continuing Education office is undertaking this soft skill training needs survey as part of its initiative on lifelong learning project . You are kindly requested to  rate the  importance of the following competencies  in your  job or function (i.e. High , Low ,  No importance). Then please indicate your level of training need for each  of the competencies by shading the appropriate column.

Personal Information

*

Info

Please select 4 answers
* Academic Qualifications
Please also fill in the "other comment" field.
Choose one of the following answers

Competencies and Skills

* Communication Skills : Ability to
  Importance for the job / أهمية المهارة للوظيفة   Need for theTraining / ضرورة الحاجة للتدريب على المهارة والكفاءة
  High Low No   High Low No
Present technical Information clearly and in a style easily understood  
Listen to others and tests the understanding of self to others when unclear  
Keep Staff and managers informed of what is going on, shares information honestly  
Know what medium to use when communicating information at different levels  
* Team Work Skills : Ability to
  Importance for the job / أهمية المهارة للوظيفة   Need for theTraining / ضرورة الحاجة للتدريب على المهارة والكفاءة
  High Low No   High Low No
Work in a collaborative style with others to achieve team objectives  
Build good working relationships with others, understanding what makes an effective team  
Show consideration for the feelings and needs of others irrespective of nationality  
Understand the benefits of working in an effective team  
* Customer/ Client Service Skills : Ability to  
  Importance for the job / أهمية المهارة للوظيفة   Need for theTraining / ضرورة الحاجة للتدريب على المهارة والكفاءة
  High Low No   High Low No
Identify and respond to clients needs  
Deal politely with clients problems  
Initiate solutions to client needs without direct request first  
Look to improve working practices so as to improve client services  
* Management Supervision skills : Ability to
  Importance for the job / أهمية المهارة للوظيفة   Need for theTraining / ضرورة الحاجة للتدريب على المهارة والكفاءة
  High Low No   High Low No
Delegate day to day activities to direct subordinates in the team  
Value your staff and support them in their daily activities using effective leadership  
Give and receive feedback on good/poor performance and behavior  
Distinguish what staff strengths and weaknesses are and take steps to manage and improve them on an individual basis  
* ICT & Systems Skills : Ability to
  Importance for the job / أهمية المهارة للوظيفة   Need for theTraining / ضرورة الحاجة للتدريب على المهارة والكفاءة
  High Low No   High Low No
Use MS Office Software competently in their daily work activities  
Maintain and update records accurately and timely in any medium  
Utilise ICT to demonstrate data when required  
Understand the importance of quality data  
* Policies & Processes Skills : Ability to  
  Importance for the job / أهمية المهارة للوظيفة   Need for theTraining / ضرورة الحاجة للتدريب على المهارة والكفاءة
  High Low No   High Low No
Demonstrate an awareness and understanding of the organization's policies  
Identify the correct policy to follow at any time in carrying out official work  
Be relied upon to identify and correct inconsistencies & mistakes  
Comply with policy and apply it equally to all those affected  
* Intercultural Diversity Skills : Ability to
  Importance for the job / أهمية المهارة للوظيفة   Need for theTraining / ضرورة الحاجة للتدريب على المهارة والكفاءة
  High Low No   High Low No
Demonstrate respect for other values and cultures different to from your own  
Work well and without incidients with all diverse staff and clients  
Understand what is meant by equality  
Take appropriate actions to minimise cultural and gender difficulties, actual or perceived  
* People Skills : Ability to
  Importance for the job / أهمية المهارة للوظيفة   Need for theTraining / ضرورة الحاجة للتدريب على المهارة والكفاءة
  High Low No   High Low No
Offer support to colleagues to achieve results  
Treat and work with all staff equally  
Show positive body language and a happy disposition to staff & clients  
Work closely with other people and doing this well to achieve results  
* Self Management Skills : Ability to  
  Importance for the job / أهمية المهارة للوظيفة   Need for theTraining / ضرورة الحاجة للتدريب على المهارة والكفاءة
  High Low No   High Low No
Work independently  
Work under pressure  
Demonstrate responsibility for own learning and self development  
Be Flexible & adaptable when working with others  
Raise issues of concern & tackle problems well  
Take responsibility for your own work and adapt to changing business conditions  
* Literacy Numeracy Skills : Ability to  
  Importance for the job / أهمية المهارة للوظيفة   Need for theTraining / ضرورة الحاجة للتدريب على المهارة والكفاءة
  High Low No   High Low No
Provide clear and concise written documents in Arabic & English languages  
Communicate knowledge in written and oral Arabic effectively  
Communicate knowledge in written and oral English effectively  
Understand & interpret tables, figures and statistical data as required to support your work  
Demonstrate some understanding of budgets and accounting  
Use and interpret data accurately to support your work effectively