Qatar University

Events and Hospitality Section Survey


Welcome


Dear QU faculty and staff,

 

The Events and Hospitality Section at External Relations would like to extend its gratitude for your support through filling the attached survey and promise that, in obtaining your cooperation, all provided information will be kept confidential and will be used only to enhance our service quality. Please note that your response is highly appreciating it in order to improve and enhance our existing services to meet your expectations and fulfill your satisfactions.



Section 1: General
Instructions: Please tick the appropriate option as shown below:
1 - Strongly disatisfied    2 - Disatisfied    3 -  Neutral    4 - Satisfied    5 - Strongly satisfied


How satisfied are you with the whole arrival at the airport experience?*

How satisfied are you with the whole visa process?*

Comments about this section:


Section 2: QU-ER
Instructions: Please tick the appropriate option as shown below:
1 - Strongly disatisfied    2 - Disatisfied    3 -  Neutral    4 - Satisfied    5 - Strongly satisfied


How satisfied are you with the QU preparation ( Rides from Airport, Visa preparation, and etc) and services during you airport arrival?*

QU-ER staffs  try to do their best to assist you during the Governmental procedure and  required process.  Please rate QU-ER performance and efforts during these proceeding? *
  1 2 3 4 5
Medical commission examination
Finger printing
Driver license
Residential Power and Water deposit and connections

QU External relation try to make your 1st impression and experiences as satisfactory as possible, Please rate us on each of the following services and tell us how can we improve our services*
  1 2 3 4 5
Attest Certification
Transportation

Comments about this section:


Section 3: Personal conduct and customer
Instructions: Please tick the appropriate option as shown below:
1 - Strongly disatisfied    2 - Disatisfied    3 -  Neutral    4 - Satisfied    5 - Strongly satisfied


Please rate our staff on the following categories: *
  1 2 3 4 5
The QU-ER representative was knowledgeable and easy to understand.
The QU-ER representative was able to handle my problem quickly and to my satisfaction.
I was treated with respect by the QU-ER representative.
The QU-ER representative was courteous and professional.

How satisfied are you with the time it took QU-ER to answer your question or resolve your issue?*

How satisfied were you with your contact with QU-ER?*

How satisfied were you with the way your question or problem was resolved?*

What changes, if any, can we make to improve our QU-ER department?